They’re more than a shop we outsource to, they’re an ongoing, collaborative partner.
Large Scale Platform Dev for Data Management & Consulting Firm
Buoyed by transparency and candor, JetRockets exceeds expectations at a steady and reliable pace. In the interest of progressing the timeline, they are communicative, even over holiday breaks.
- Introduce your business and what you do there.
We are a data management, business intelligence, and data warehousing company. We primarily service financial industry clients. We have a proprietary data management platform and act as consultants.
Opportunity / Challenge
- What challenge were you trying to address with JetRockets?
We had a new client who needed a large-scale platform built. It is a collaboration project with a variety of functions. This combination does not exist in the market, so drew on our previous partnership with JetRockets to build the platform together.
- What was the scope of their involvement?
Our client has their own UI/UX [user interface/user experience] person, but—with our direction—JetRockets provides us with everything outside of those elements. They manage their own resources and time. The platform is still in progress, but will manage freelancers for large corporate clients’ creative projects. It combines project management, compliance, and the collaborative space for project managers and freelancers. It’s a complex platform, with multiple angles.
They specialize in Ruby on Rails and PostgreSQL. We’re a SQL and Python shop, so Postgres is relatively new to us. They’ve been very good at showing us their process.
- What is the team dynamic?
We are in touch on a weekly basis for regular updates, and their project manager connects with me at least one or two extra times each week to update us or ask sensitive questions. Everything else is mapped centrally through our project management software.
- How did you come to work with JetRockets?
My business partner found them. He had worked with them at a previous job on a smaller project. He felt they were exceptionally reliable, and could work quickly while maintaining good quality.
- How much have you invested with them?
This is a $125,000 project. The client has increased its scope, so that number is likely to grow.
- What is the status of this engagement?
Our relationship started officially on August 1, 2017, and is ongoing. We’re already considering them for another project.
Results & Feedback
- What evidence can you share that demonstrates the impact of the engagement?
As I mentioned, one of our three clients for this project is a UI/UX designer. We showed him the staging server in October, which he didn’t expect. With their help, we beat expectations, and they meet every milestone we’ve set on the timeline, in spite of significant scope creep. This is a challenging project, and they’ve delivered excellent quality work on time or ahead of schedule.
- How did JetRockets perform from a project management standpoint?
They provide a lot of transparency, and their work is easy to audit. They’re very reliable, and their project manager is extremely responsive. She was in touch with me over Thanksgiving because they had a question and wanted to be sure they could move forward.
- What did you find most impressive about them?
Their reliability and communication flow are strong. The interest they take in their work makes them truly unique. They are a collaboration partner. They don’t just take marching orders and follow directives, but they respond with thoughtful answers. They care about the work that they do, and take pride in their deliverables. They’re more than a shop we outsource to, they’re an ongoing thought partner.
- Are there any areas they could improve?
My only suggestion would be expanding their technology stack. I had to convince my partner to go with Postgres, rather than SQL or another software we were used to. Outside of that, they do well on any project, and provide compelling reasons to hire them.
- Do you have any advice for potential customers?
Have a clear idea of where you’d like to go. Provide them with guidance, and they will respond with honest, candid feedback.